5 point checklist for ‘Volunteer’ link workers

5 point checklist

Below is a list of what many of you have contributed, resulting in a co-produced 5 point checklist. (Note:  This is not an exhaustive.  Join in on the discussion!   Provide a comment to add or propose an edit.)

 

   1. KNOW yourself

  –    Your motivation for volunteering

 –    The role and scope of volunteer work you want

 –    Your ambitions

 –    Your abilities

 –    Your limitations

   Your boundaries

 –    Your measure(s) of success

 

   2. KNOW your organisation (provider of the service)

  –    Their purpose

 –    Their people

 –    Who they work with, their networks and how they are thought of in your community

 –    How they work

–    Their plan(s)

 –   Their accomplishment(s) and challenges

–   Their expectations of this role

 –  The support in place for this role

 

  3. KNOW your community

 –    Community culture

 –    Community way of working (processes, etc.)

–    Community plans

–    Community services

 –    Community networks

 

  4. KNOW the people you are to help

–    Their goals 

–    Their needs

     Their skills and experience

     The amount of help they will accept and wish to give

     Their current support and any gaps

 

  5. KNOW to network to accomplish all of the above well!

 

    To create a ‘connection’ of your own support with like-minded folks to ask questions of, exchange ideas with, gain tips and tools and sometimes a bit of refuge :-)) — JOIN our ‘connection link’ here

 

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  Click below for links to key documents or sites that may be of interest.

–    Improving population health:  https://www.kingsfund.org.uk/publications/what-does-improving-population-health-mean

–    Wigan-CLW-service-evaluation:  http://www.innovationunit.org/wp-content/uploads/2017/05/Wigan-CLW-service-evaluation.pdf

–    Social prescribing:  what is it?  https://www.kingsfund.org.uk/publications/social-prescribing

 

 

What every non-clinical ‘link’ worker must know

A non-clinical link worker role:  Some things to think about

The role of a non-clinical link worker isn’t new.  

What is new is the growing evidence that this type of role can play an invaluable part in helping to meet the national priority of ‘improving population health and wellbeing’.

Growing evidence is resulting in:

 

    New interest in the role:

    From organisations: those interested in providing a ‘link’ service and

    From people: those already performing a link worker role or are interested in considering the role (see our Non-Clinical Career Pathway).

    Need for clarification of the role:

    Currently the role is being referred to with different language, different titles dependent on the type of organisation (e.g. health care, social care and community or charity). (see our ‘Connect Link’ support:  roles and scope)

 

Some clarification:

The role of a link worker can be as a paid employee or as a volunteer (we’ll talk about a volunteer role in a different blog post as it brings with it its own unique set of considerations).

Whether as a paid or volunteer role, the function is the same:

Gain understanding and create access:  ‘connect’ and ‘link’

 

     “Spend time understanding clients’ individual situation, needs and aspirations and then

     Help them to access community based support and activities (e.g. peer support groups, debt counselling, housing assistance, etc.) and to utilise their own skills and experience through volunteering.  

     The expectation is that this type of support will help people be well and independent in the community, thereby, in time, reducing demand on primary and secondary care services and preventing the escalation of need.”  (source:  Wigan Community Link Worker (CLW) service)

 

    Click below for links to key documents or sites that may be of interest.

·          Improving population health:  https://www.kingsfund.org.uk/publications/what-does-improving-population-health-mean

·        Wigan-CLW-service-evaluation:  http://www.innovationunit.org/wp-content/uploads/2017/05/Wigan-CLW-service-evaluation.pdf

·        Social prescribing:  what is it?:  https://www.kingsfund.org.uk/publications/social-prescribing